All orders are checked for defects before shipping. However, in an unfortunate case which you have received a defect or different items from your orders, please contact your dedicated account manager or our Customer Support at +603 6143 0069 / firstname.lastname@example.org within 7 days of receipt of the products.
Kindly take note that our products have to be stored in dry and cool place after purchase in order to protect from light and moisture. Exposure to heat and sunlight may damage the products. If the products are found to be inflicted after delivery and were returned to us for an exchange, we shall have the right to refuse to the exchange.
Eligibility and reasons for return items accepted are as below:
Wrong item that was not in order
Item in wrong size or missing parts
Required conditions of return items are as below:
Product must not have been used
You have proof of purchase (order number, product code, payment receipt, delivery note or bank statement).
Product must be returned in the ORIGINAL and undamaged packaging.
For any other reasons not specified above, please contact our Customer Support to request for assistance +603 6143 0069 / email@example.com .